Service Manager

What Timken makes possible begins with you.
Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what's next. A career at Timken means you can have an immediate impact doing Work That Matters to the world improving the efficiency of today's industrial equipment and preparing for the future of motion on our planet and beyond. New employees can start contributing right away, and there are many opportunities to advance your career at your own pace. Join our global team of 19,000 people in 45 countries, and start helping our customers push the limits of what's possible in their world of motion. Job Title: Service ManagerLocation: PT Tech by Timken - Wadsworth, OH (on-site)Employment type: Full-time, Exempt (salary)Pay: Starting pay based on experience and education level; range starts at $88,000 About PT TechPT Tech, a subsidiary of Timken, is a leader in heavy-duty power transmission solutions, specializing in engineered gearboxes, clutches, and rugged crushing and grinding equipment for aggregates, mining, recycling, and industrial processing. We deliver durable, reliable products and on-site services that keep mission-critical plants running and maximize equipment uptime and throughput. What We Offer

Competitive PayComprehensive benefits package, including medical, dental and vision coverageBenefits start on first day of employment401(k) retirement savings plan with generous company match10 paid holidays per year plus paid vacationPaid parental leave at one year of serviceEmployee discounts on products and servicesEducation expense reimbursement, eligible to Apply. first day of employmentOpportunities for professional development and career growth Position Summary:PT Tech is seeking an experienced and motivated Service Manager to provide exceptional product support, training, and issue resolution. This individual will play a key role in overseeing the troubleshooting, diagnosis, and repair of hydraulic and electrical circuits, components, and systems for heavy construction, mining, and forestry equipment. Additionally, the Service Manager will be responsible for the strategic vision of PT Tech's remanufacturing processes, customer support, and driving revenue growth. Responsibilities:
Team Management
Coordinate and manage a team of Service Technicians and Service AnalystsProvide guidance, mentorship, and support to ensure high levels of performance and customer satisfactionCustomer Support & Training
Train customers in the use and design of PT Tech productsProvide superior customer service through phone, email, and site visits, answering questions thoroughly and professionallyInspection & Diagnosis
Perform inspections of parts, components, systems, and machines to identify operational discrepanciesConduct thorough troubleshooting of hydraulic and electrical circuits and diagnose the root cause of failureCorrective Actions & Repairs:
Determine and implement corrective actions based on failed part inspectionsOrder necessary replacement parts and services in a timely and cost-effective mannerPerform repairs or part replacements to restore optimal function within established task parametersEnsure repairs maintain or improve machine performance and appearanceDocumentation & Reporting
Complete necessary documentation for repairs, inspections, and parts orders in a timely and organized mannerFollow up on completed tasks to ensure customer satisfactionStrategic Vision & Growth
Oversee the strategic direction of PT Tech's support, RX and rebuild processes, with a focus on customer satisfactionSupervise global service teams and/or Timken Service EngineersTechnical Expertise
Troubleshoot hydraulic systems and conduct HYDAC diagnosticsDiagnose and resolve issues with 12v and 24v electrical circuitsTroubleshoot and upgrade software and firmware on PT Tech products Required Qualifications:
Bachelor's degree in Engineering or SalesMinimum 3 years' hands-on field service or maintenance experience with gearboxes, clutches, crushers, grinders, or heavy rotating equipmentMinimum 5 years' experience in Sales or Engineering management, or 7 years' experience in EngineeringStrong mechanical skills: disassembly/assembly, bearings, seals, couplings, shaft inspection, and basic machining/fabricationExperience with condition monitoring: vibration analysis, oil analysis interpretation, and infrared thermographyValid driver's license and willingness to travel frequently and work extended onsite assignmentsStrong written and verbal communication skills for technical reporting and customer interactionAble to work independently in remote or difficult environments and manage multiple priorities onsitePhysically capable of lifting, climbing, and working in confined spaces and outdoors Preferred Qualifications:
Certifications in vibration analysis (ISO categories), fluid analysis, or thermographyExperience with laser shaft alignment tools, dynamic balancing equipment, borescope inspection, and field machiningExperience preparing service estimates, scope-of-work documents, and aftermarket sales supportExperience working in mining, aggregates, recycling, or heavy industrial environments This position may require access to United States export controlled technical data ("CTD") and hardware under the Departments of US State (ITAR) and/or Commerce (EAR). Eligible candidates are; US Citizens, Green Card holders, Asylees or others eligible to receive US export license authorizations. Candidate must be authorized to work in the US.
All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.