Job Title: Customer Service Representative Location: Glendale, CA, serving the Greater Los Angeles area Employment Type: Full-Time and Part-Time Pay: $20$23 per hour Experience: Previous customer service experience is not required Job Overview Red Label Enterprises is looking for customer-focused individuals who enjoy communicating with people and helping them understand products, services, and available options. The Customer Service Representative position combines face-to-face customer interaction, information sharing, and support for client campaigns. Unlike a traditional phone-only support role, this is an in-person, field-based position. Representatives interact directly with customers at assigned locations, explain relevant information, answer questions, and help customers navigate applicable processes. Candidates should be approachable, attentive, professional, and willing to learn client-specific procedures through paid training. Key Responsibilities Welcome customers and create a professional, approachable interaction. Listen carefully to customer questions and provide accurate information within approved guidelines. Explain relevant products, services, promotions, or program details. Assist customers with applicable forms, applications, or enrollment steps. Communicate client policies and procedures clearly and consistently. Recognize when a question requires assistance from a supervisor or another appropriate team member. Maintain confidentiality when handling customer information. Participate in coaching sessions and training to improve communication and service skills. Work collaboratively with colleagues to support campaign requirements and customer experience goals. Qualifications Clear verbal communication and strong interpersonal skills. Patience, professionalism, and a customer-focused attitude. Willingness to learn and follow established procedures. Ability to work in an active, face-to-face customer environment. Dependability, organization, and a strong work ethic. Ability to work independently when appropriate and collaborate with a team. Previous customer service experience is not required; relevant experience is welcome. Compensation and Benefits The listed hourly pay is $20$23. Red Label Enterprises also lists paid training, weekly pay, health insurance, a 401(k), mileage reimbursement, and professional development opportunities, subject to applicable eligibility requirements. Schedule The advertised options include full-time work Monday through Friday, 8:00 a.m.5:00 p.m., and part-time work Monday through Friday, 8:00 a.m.2:00 p.m. Optional weekend hours may be available. How to Apply Candidates interested in customer service representative jobs in Los Angeles can submit their application and resume through the form on this page. Review the role expectations and employment details before applying. If you enjoy helping people, communicating clearly, and developing customer-facing professional skills, this position may be a suitable opportunity to explore.
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