General Manager

M ana g es and ass u m es r espons i b ili t y f or a l l f un c t i ons o f a P apa John ' s r e s t au r a n t t o ens u r e r e s t au r a n t p r o f i t ab ili t y. T h i s i s acc o m p li shed by be i ng a se l f - s u f f i c i ent l eade r, m a k i ng q ua li t y dec i s i ons, and ensuring proper planning, forecasting, and systems are in place. O t h e r r espons i b ili t i es i nc l ude t he m an a g e m e n t o f ope r a t i ons i nc l ud i ng t he e x ecu t i on o f a l l C o m p any po li c i es, p r ocedu r e s, p r o g r a m s, a nd s y s t e m s. E ns u r es c o m p li ance w i t h a l l f ede r a l, s t a t e and l ocal l a w s and e t h i cal bus i ne s s p r a c t i ces. This position oversees all operational aspects of a Papa John's restaurant including execution of all Operations Manager duties when that position is un available/ un filled. Operations Managers, Manager Designates, and Shift Leaders report directly to the General Manager. In restaurants where the Operations Manager role is available/filled, restaurant team members and delivery drivers report directly to the Operations Manager. Where this role is unavailable/unfilled, restaurant team members and delivery drivers report to the General Manager.

Job Responsibilities

• Monitor product q ua li t y and customer service standards, identify deficiencies, and follow up with direct reports to address and correct areas of concern. P r o f ess i ona l l y and p r o m p t l y r es p ond t o a l l cus t o m e r conc e r ns o r i s sues. S o li c i t cu s t o m e r f e edback, sha r e f eedba c k wi t h t e a m and use f eedba c k t o i m p r o v e r es t a u r ant ope r a t i o ns and bu il d b r and l o y a l t y. Oversee training and execution of quality standards.
• Oversee r ec r u i t ing efforts to meet s t a ff i ng needs and effective compliance with u n i f o r m and appe a r ance s t anda r d s. E s t ab li sh and communicate p e r f o rm ance e x pec t a t i ons and conduct t i m e l y and e f f e c t i v e pe r f o rm ance r e v i e w s with direct reports. D ocu m e n t p e r f o r m ance i ssu e s and t a k e a pp r op r i a t e d i sc i p li na r y ac t i on, up t o and i nc l ud i ng t e r m i na t i o n. E ff ec t i v e l y coach and d e v e l op direct reports and bu il d an a tm osph e r e o f t e a m w o r k, en e r g y and f u n, including the implementation of team member recognition programs to reward and retain high performing team members.
• M ana g e sa l es g oa l s a g a i nst bu d g e t & p r i o r y ear by ensuring p r o m pt and fr i end l y cus t o m er se r v i ce; monitor and execute plans to enhance/address deficiencies in sales trends such as ticket average and order frequency. S e e k add i t i onal s a l es t h r o u g h t r ad i t i onal a nd non- tr ad i t i onal m e t hods by e x ecu t i ng c r ea t i v e l ocal r e s t au r a n t m a r k e t i n g and c r ea t i ng a pos i t i v e p r esence i n t he co mm un i t y.
• M ana g e p r o f i t g oa l s a g a i nst bu d g e t & p r i o r y ea r; ens u r e f ood, l abor & o t her con tr o ll ab l e co s t s s t ay w it h i n bu d g e t, & c o rr e c t de v i a t i ons fr om t he bu d get by accu r a t e l y u t ili z i ng t he FOCUS S y s t e m. D e v e l op & i m p l e m ent app r o p r i a t e p l ans t o r eso l v e u n f a v o r ab l e tr ends and enha n ce p r o f it s. E x ecu t e a d m i n i s tr a t i ve and cash m an a g e m e n t d u t i es. Pl a n and m an a g e ad e q u a t e i n v en t o r y l e v e l s us i ng t h e r es t a u r an t ' s co m p u t e r i z ed i n v en t o r y s y s t em t o m e et sa l es de m ands and m i n i m i z e l oss. M ana g e c o m pan y ' s asse t s by ensu r i n g t he r es t au r a n t i s c l ean, f u ll y e q u i pped and a l l e q u i p m ent ope r a t es p r op e r l y; ensu r e r e s t a u r ant m e e t s s a f e t y and s ecu r i t y s t anda r ds at a l l t i m es; o v e r see p r e v en t a t i v e m a i n t enance and r epa i r s w h e n necessa r y.

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