Customer Service Representative for a global manufacturer of consumer and industrial products. Youll be the single point of contact for a set of business customers, managing their orders from start to finish and making sure they have a smooth, stress-free experience.
What youll do:
Serve as the main contact for assigned customers, by phone, email and occasional site visits
Manage the full order-to-cash process: order entry, tracking, delivery issues, invoicing questions and returns
Handle complex customer cases and work with Supply Chain to fix delivery and supply problems quickly
Log every customer interaction in Salesforce Service Cloud and schedule follow-ups
Use SAP for orders and customer account work
Work with internal teams to balance customer needs against what Supply Chain can deliver
Gather customer feedback and spot chances to improve service, retain customers and win new business
Track your own KPIs and plan your work daily, weekly and monthly
Required:
High school diploma or GED
2 5 years in customer service, supply chain or sales, in a customer-facing role
Order-to-cash process knowledge
Experience with SAP or another ERP, and Salesforce Service Cloud or another CRM
Basic understanding of supply chain
Professional, positive demeanor under pressure
A plus: B2B customer service in manufacturing, chemicals, adhesives or consumer products.
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