Pine Creek Plumbing is looking for an organized and dependable Customer Service & Scheduling Coordinator to support our customers and daily service operations.
This is an in-person position for someone who is comfortable talking with customers, managing a busy schedule, and keeping details organized. You will be one of the first people our customers interact with, so clear communication, professionalism, and a helpful attitude are important.
What You'll Do
- Answer customer phone calls and text messages
- Schedule plumbing service appointments
- Gather basic information about the customer's service needs
- Enter and update customer and job information
- Verify addresses, contact information, appointment times, and job details
- Review online and automated appointment requests for accuracy
- Identify duplicate or incomplete bookings
- Follow up on missed calls, voicemails, rescheduling requests, and customer questions
- Collect applicable scheduling or service fees
- Communicate schedule changes and appointment information to customers
- Assist the Office Manager with general administrative and customer-service tasks
Customer complaints, unusual situations, and other escalated issues are referred to the Office Manager.
Who We're Looking For
- Communicates clearly and professionally
- Is comfortable speaking with customers on the phone
- Pays attention to details
- Can manage several tasks without losing track of information
- Is dependable and punctual
- Is comfortable using computers, scheduling software, texting, and basic payment systems
- Can remain organized when the phones and schedule get busy
- Is willing to learn our services, pricing, and procedures
Previous customer service, office, scheduling, or dispatch experience is helpful, but plumbing experience is not required. We will train the right person on our systems and procedures.
Position Details
Pay: $18.00-$22.00 per hour
Schedule: Full-time
Work Location: In person, Wexford, PA 15090
Benefits: Health, dental and vision insurance
Company: Pine Creek Plumbing
If you're organized, good with people, and like keeping things running smoothly behind the scenes, we'd like to hear from you.
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