Customer Solutions Facilitator
Workforce Development Center Onsite Full-Time
About the Position
Our client is seeking a personable, motivated, and service-oriented Customer Solutions Facilitator to assist job seekers with employment resources, career development, and workforce readiness services.
You will be the primary point of contact for individuals entering a workforce development center, helping them navigate resources, identify career opportunities, and develop the skills needed for meaningful employment.
The ideal candidate is an engaging communicator who enjoys helping others, is comfortable facilitating group workshops, and can provide individualized guidance.
Key Responsibilities
Customer Service & Career Development
Serve as primary point of contact for customers visiting the workforce center
Conduct initial interviews to assess employment history, career interests, and job readiness
Assist with career exploration, job searches, resumes, and applications
Educate customers on workforce programs and self-service tools including WorkInTexas
Provide guidance on interview prep, professional presentation, and job search strategies
Connect customers with community resources and support services
Training, Workshops & Job Readiness
Facilitate job readiness workshops, orientations, and career development classes
Deliver engaging presentations using discussions, interactive exercises, and videos
Help customers develop essential job search and workplace skills
Coordinate job readiness activities to prepare individuals for employment
Adapt communication style to different learning styles and backgrounds
Program Support & Documentation
Accurately document customer interactions and services in workforce systems
Enter customer info in real-time in systems such as WorkInTexas and TWIST
Maintain complete and accurate customer records
Collaborate with staff and employer engagement teams to connect job seekers to jobs
Support customer service initiatives and performance goals
Encourage participation in satisfaction surveys
Required Qualifications
High School Diploma or GED required Associate's or Bachelor's preferred
Experience in customer service, career services, workforce development, training, education, or human services preferred
Experience facilitating workshops or presentations is a plus
Valid driver's license, proof of insurance, and acceptable driving record
Bilingual English/Spanish strongly preferred
Skills & Competencies
Exceptional customer service and interpersonal skills
Strong verbal and written communication
Comfortable speaking in front of groups and facilitating workshops
Ability to work with diverse backgrounds and employment needs
Patience, empathy, and professionalism in challenging situations
Strong organization, time management, and problem-solving
Proficient in Microsoft Office (Word, Excel, Outlook)
Ability to learn workforce management systems and job search platforms
Detail-oriented and able to manage multiple priorities in a fast-paced environment
Work Environment
Primarily office-based, professional workforce services environment
Regular interaction with customers and community partners
Occasional travel may be required
Ability to sit, stand, walk, bend, and lift up to 10 lbs
Ideal Candidate
You have strong customer service skills, enjoy helping others achieve career goals, and have a background in customer service, workforce development, education, training, career counseling, or community outreach.
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