Track and own customer health across key dimensions: executive sentiment, successful execution of a portfolio of enterprise-scale projects, ensuring they meet business objectives and drive measurable impact. Operate at maximum velocity- embrace a high-speed, dynamic environment where priorities can shift, requiring quick thinking and adaptability. Run daily project scrums, engage in planning, requirements gathering/refinement, product management, testing, evals, deployment, etc, whatever is needed to drive execution forward. Build relationships with engineers, product users, and executive stakeholders align success metrics across levels. Lead technical onboarding, training, support, rollout, and expansion for new customer environments and teams. Drive adoption through data-driven interventions: monitor usage, sentiment, and feedback signals. Deliver Business Value Assessments (BVAs) and Quarterly Business Reviews (QBRs) that quantify ROI (e.g. MTTI reduction, time saved). Surface product insights and customer needs to engineering and product teams; influence roadmap based on voice-of-customer. Identify and act on expansion opportunities (new use cases, teams, environments) in collaborating closely with Account Executives and flagging issues early.
Education and Experience Requirements
BS degree in Computer Science, a substantive engineering field or related plus 2 years of experience driving adoption of AI and data software initiatives.
Special Skills Requirements
Requires 2 years of experience testing product-market fit through structured interviews, workshops, and demonstrations; leading deployment planning for a large-scale AI and data software initiative; working directly with executive stakeholders to align business and technical teams around deployment strategies and success metrics; translating customer feedback into commercial growth opportunities and evaluating customer outcomes, identifying value drivers, and helping shape long-term commercial strategies.
Please copy and paste your resume in the email body (do not send attachments; we cannot open them) and email it to candidates at (link removed) with job reference in the subject line.
Thank you.
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