Customer Service & Supply Chain Specialist for a global manufacturer of industrial and consumer products. This is a B2B role, not a call center. Youll own a set of business accounts and manage their orders from entry through delivery and invoicing, working closely with Supply Chain to keep product moving.
What youll do:
Own the full order-to-cash process for assigned business customers: order entry, tracking, deliveries, invoicing, credits and returns
Partner with Supply Chain, planning and logistics to fix supply shortages, delivery delays and backorders
Balance customer needs against what Supply Chain can deliver, and set clear expectations
Process and manage orders in SAP
Log every customer interaction in Salesforce Service Cloud and schedule follow-ups
Handle complex customer cases to minimize disruption and downtime
Gather customer feedback and find ways to improve service and retain accounts
Visit customers occasionally
Required (please make sure your resume shows these):
2 5 years in B2B customer service, order management, supply chain or inside sales at a manufacturer, distributor or logistics company
Hands-on order-to-cash experience
SAP or another ERP (Oracle, JD Edwards, Microsoft Dynamics)
Working knowledge of supply chain: inventory, backorders, shipping and logistics coordination
A CRM such as Salesforce
High school diploma or GED
A plus: chemicals, adhesives, industrial or consumer packaged goods experience.
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