Commercial Account Manager

Metro Grease Service LLC is seeking a motivated, relationship-driven, and results-oriented Commercial Account Manager to oversee and grow the company's portfolio of commercial customers.

With nearly four decades of experience in used cooking oil collection, recycling, and grease trap cleaning, Metro Grease Service LLC has established a reputation for dependable service, operational excellence, and environmental responsibility.

The Commercial Account Manager will be responsible for developing new business opportunities, maintaining existing customer relationships, increasing customer retention, and identifying opportunities to expand services within the commercial food service industry.

This position will serve as a primary point of contact for restaurants, restaurant groups, hotels, commercial kitchens, food distributors, institutional food service operations, and other businesses requiring used cooking oil collection and grease trap cleaning services.

The ideal candidate is a strong communicator and strategic relationship builder who understands the importance of customer satisfaction, revenue growth, contract management, and coordination between sales and operations.

Essential Duties and Responsibilities:

1. Commercial Account Management
Manage and maintain an assigned portfolio of commercial customer accounts.

Establish and maintain strong relationships with restaurant owners, general managers, franchise operators, purchasing managers, and facility directors.

Serve as the primary point of contact for assigned customers.

Conduct regular customer visits and account reviews.

Monitor customer satisfaction and proactively address service concerns.

Ensure customers receive consistent, dependable, and professional service.

Maintain accurate customer profiles, service agreements, pricing information, and account notes.

Identify opportunities to strengthen existing business relationships.

2. Business Development and Revenue Growth
Identify and pursue new commercial business opportunities.

Develop relationships with independent restaurants, restaurant chains, hotels, schools, hospitals, and institutional kitchens.

Prospect new customers through cold calling, networking, referrals, industry events, and direct outreach.

Present Metro Grease Service LLC's used cooking oil collection, recycling, and grease trap cleaning services.

Prepare proposals, pricing estimates, and service agreements.

Negotiate service terms and commercial agreements within established company guidelines.

Develop strategies to increase revenue and market share.

Identify opportunities to expand service coverage within existing customer accounts.

3. Customer Retention and Relationship Development
Develop customer retention strategies to minimize account cancellations.

Monitor account activity and identify customers at risk of leaving.

Respond promptly to customer complaints, concerns, and service requests.

Coordinate with operations to resolve missed collections, delayed services, equipment issues, and scheduling concerns.

Conduct periodic customer satisfaction reviews.

Build long-term partnerships through communication, responsiveness, and dependable service.

Identify opportunities to improve customer experience and service consistency.

4. Used Cooking Oil Collection Account Management
Manage commercial accounts utilizing used cooking oil collection services.

Coordinate collection schedules with operations and dispatch teams.

Monitor collection frequency and customer volume trends.

Identify opportunities to increase collection efficiency and customer participation.

Address customer concerns involving collection containers, storage tanks, access, overflow, and service frequency.

Communicate changes in collection requirements to operations.

Support accurate account documentation and collection records.

Promote the environmental and sustainability benefits of used cooking oil recycling.

5. Grease Trap Cleaning Account Management
Manage customer accounts requiring scheduled grease trap cleaning and maintenance.

Coordinate cleaning schedules based on customer needs and applicable requirements.

Work with dispatch and field operations to ensure services are completed as scheduled.

Monitor recurring service requirements and upcoming maintenance dates.

Identify opportunities to increase grease trap cleaning frequency when operational conditions or applicable requirements warrant it.

Communicate service recommendations and follow up on customer concerns.

Maintain accurate service agreements, cleaning histories, and customer records.

6. Contract Management and Pricing
Prepare and present commercial service proposals and agreements.

Review existing customer contracts and renewal dates.

Maintain accurate pricing structures and account information.

Evaluate account profitability and revenue opportunities.

Coordinate contract changes, renewals, and service modifications.

Work with management to establish competitive pricing strategies.

Monitor customer agreements to ensure services align with contractual obligations.

Identify opportunities to improve account profitability while maintaining customer satisfaction.

7. Internal Coordination and Operations Support
Work closely with dispatch, drivers, field technicians, operations supervisors, and management.

Communicate new customer requirements and service expectations.

Coordinate account startup and onboarding activities.

Ensure new accounts are properly entered into company systems.

Communicate service changes, customer complaints, and operational challenges.

Participate in operational meetings to discuss customer needs and service performance.

Help resolve recurring service issues through collaboration with operations personnel.

Maintain clear communication between customers and internal departments.

8. Reporting and Performance Management
Prepare weekly and monthly account management reports.

Monitor revenue growth, customer retention, and new account acquisition.

Track sales activity, customer visits, proposals, and contract conversions.

Monitor account profitability and service performance.

Maintain an accurate sales pipeline and customer database.

Provide management with updates on business development opportunities.

Identify market trends, competitive activity, and opportunities for growth.

Qualifications and Requirements
Education
Bachelor's degree in Business Administration, Marketing, Sales, or a related field preferred.

Equivalent professional experience may be considered.

Experience
3 5 years of experience in commercial account management, business development, outside sales, or customer relationship management preferred.

Experience managing B2B commercial accounts.

Experience in waste management, recycling, environmental services, food service, or transportation is a plus.

Demonstrated ability to develop customer relationships and generate new business.

Experience negotiating service agreements and managing customer contracts preferred.

Required Skills and Competencies
Excellent communication and relationship-building skills.

Strong negotiation and presentation abilities.

Proven customer retention and business development skills.

Ability to identify revenue growth opportunities.

Strong organizational and time-management abilities.

Ability to manage multiple customer accounts simultaneously.

Strong problem-solving and conflict-resolution skills.

Proficiency in Microsoft Office, CRM platforms, and account management systems.

Ability to work independently and collaboratively.

Professional demeanor and customer-focused mindset.