Front Desk Intake Eligibility Specialist supports limited and low-income households by greeting clients, processing applications, and answering calls. The role works first shift, 8:30am-5:00pm on M/W/F, and 8:30am-6:00pm on T/Th.
Key Responsibilities:
- Warmly greet clients in person and create a welcoming environment
- Process applications to determine eligibility for energy assistance
- Answer incoming calls in a friendly and professional manner
- Collaborate with community agencies
- Attend community events as needed
- Assist clients, coworkers, and community partners
Qualifications:
- Friendly, approachable demeanor and strong customer-focused attitude
- Ability to work independently and take initiative
- Willingness to help clients, coworkers, and community partners
- Computer and math proficiency
- Outgoing personality
- Previous non-profit experience is a plus
Benefits:
- Medical insurance through Hooray Health
- MetLife dental insurance
- MetLife vision insurance
- MetLife life and short-term disability insurance
- Retirement savings through My Illinois Savings
- Holiday Pay
- Appreciation Pay
- Referral Bonus
- Direct Payroll Deposit
- Learn more here
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