Metal Supermarkets is the world's largest supplier of small-quantity metals. Our Rock Hill location serves businesses, contractors, fabricators, and individual customers with access to more than 8,000 metal products. We have built our reputation on fast, friendly, and knowledgeable service, providing metal cut to our customers' exact size requirements.
As a Sales Associate, you will be the face of our business, helping customers find the right products and solutions for their projects. You will engage with customers, identify their needs, prepare accurate quotes, close sales, and build lasting relationships that drive repeat business.
What You'll Be Doing
Provide consultative sales support by understanding customer needs and recommending the appropriate metal products, cutting services, and value-added solutions.
Build strong customer relationships that generate repeat business and referrals.
Assist customers throughout the day at the sales counter, in the office, and on the shop floor, serving both trade professionals and do-it-yourself customers.
Act as a trusted advisor by offering practical, cost-effective solutions tailored to customer requirements.
Respond promptly and professionally to in-store inquiries, phone calls, online quote requests, and eCommerce orders.
Prepare accurate pricing and quotations, follow up on leads, and convert opportunities into sales.
Process customer orders and transactions accurately and efficiently.
Enter customer information, material specifications, dimensions, payment details, and order requirements into our ERP system with a high degree of accuracy.
Collaborate with supervisors, warehouse associates, drivers, and fellow sales associates to deliver a seamless customer experience.
Support sales and profitability goals by maintaining inventory awareness, monitoring margins, and ensuring exceptional customer service.
Minimum Requirements (Required)
Only candidates who meet all of the following qualifications will be considered:
Minimum of 4 years of customer service, retail sales, or inside sales experience.
Demonstrated understanding of the sales process, including prospecting, needs assessment, quoting, follow-up, and closing sales.
Strong computer proficiency, including accurate data entry and basic business software applications.
Strong math skills with the ability to calculate pricing, measurements, and quotations accurately.
Excellent verbal and written communication skills.
Proven ability to build rapport and maintain positive customer relationships.
Strong organizational and time-management skills, with the ability to manage multiple priorities and customer interactions simultaneously.
Strong problem-solving skills and the ability to adapt in a fast-paced environment.
Ability to stand and move throughout the workday between the sales counter, office, and shop floor.
Availability to work on-site Monday through Friday, 8:00 AM to 5:00 PM.
Preferred Qualifications
The following qualifications are preferred but not required:
Experience in the metal industry or selling metal products, industrial supplies, or cutting services.
Experience preparing material quotes and working with fabricators, machine shops, contractors, or manufacturing customers.
Experience using ERP, POS, CRM, or order management systems.
Compensation & Schedule
Full-time position
Monday through Friday, 8:00 AM to 5:00 PM
$18-$20 per hour, based on experience
No benefits are offered for this position
Why Join Metal Supermarkets?
Stable, growing business with a strong reputation in the industry
Monday-Friday schedule with no weekends
Opportunity to learn about a wide range of metal products and applications
Collaborative, team-oriented work environment
Direct impact on customer satisfaction and business growth
If you enjoy helping customers, solving problems, and building relationships while working in a dynamic sales environment, we'd love to hear from you.
Apply today to join the Metal Supermarkets Rock Hill team.
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