Job Title: Customer Service Representative 100% Remote
Company: Rainy Lake Medical Center
Location: Remote (Headquartered in International Falls, MN)
About Rainy Lake Medical Center:
Rainy Lake Medical Center (RLMC) is a community-owned, non-profit healthcare provider dedicated to bringing high-quality care to our region. Guided by our values of integrity, respect, compassion, and excellence, we are expanding our support teams to better serve our patients.
Position Summary:
We are seeking a Remote Customer Service Representative to join our virtual patient support team. In this work-from-home role, you will act as a primary point of contact for patients, handling inquiries, navigating digital health portals, and providing top-tier administrative support without needing to travel to a physical clinic.
Key Responsibilities:
- Answer incoming patient phone calls and digital inquiries with empathy and professionalism.
- Assist patients with navigating online tools like My Chart, Telehealth setups, and bill pay options.
- Address general inquiries regarding clinic services, hours, and routing requests to appropriate departments.
- Document customer interactions accurately within our secure, HIPAA-compliant software systems.
- Assist with administrative data entry, billing questions, and clerical tasks as assigned.
Qualifications & Requirements:
- Prior experience in customer service, call centers, or healthcare administration preferred.
- Strong verbal and written communication skills.
- Reliable, high-speed internet connection and a quiet, dedicated home office space.
- Tech-savvy with the ability to quickly learn new electronic medical records (EMR) and software platforms.
- High attention to detail and strict adherence to patient privacy (HIPAA) guidelines.
Benefits & Perks:
- 100% work-from-home flexibility.
- Comprehensive Health, Dental, and Vision insurance plans.
- 401(k) retirement plan options.
- Paid time off and holiday pay.
- Employee Assistance Program (EAP).
To Apply:
Please submit your resume directly through this job board.
![]()
