Engagement Manager (Client PM / IT Lead) -Field Service Management

We are seeking an Engagement Manager (Client PM / IT Lead) to serve as Client' single accountable lead for the ServiceMax Field Service Pilot with Bolt Data. This role will lead Clients delivery from kickoff through hypercare and the pilot exit decision, filling the SOW Client Project Manager seat and the IT lead or PM requirement identified as a Gate 1 condition. The Engagement Manager operates between Service Operations and Information Technology, translating technical design and SOW decisions into clear business trade-offs and converting business decisions into executable scope for the implementation team. The role owns the plan, decision log, risks, governance, and cross-functional handoffs. Solution design remains with Bolt Data and Client's Salesforce architecture team, while business-process ownership remains with Service Operations.