Greenville, RI Temporary, On-site $25/hr About the Role - We're looking for a highly organized, customer-focused Office Manager / Service Dispatcher to oversee daily office operations, answer incoming calls, and schedule service appointments. - You will serve as the primary point of contact for customers and play a critical part in ensuring a positive customer experience. - You will collaborate closely with technicians and management in a fast-paced, supportive environment. What You'll Do - Answer incoming phone calls promptly, professionally, and courteously - Schedule plumbing, heating, and drain cleaning appointments based on customer needs and technician availability - Respond to customer inquiries, explain available services, and assist with appointment requests - Convert incoming customer inquiries into booked service appointments - Coordinate daily technician schedules and communicate appointment details, updates, and changes - Follow up with customers regarding estimates, pending appointments, and completed services - Maintain accurate customer records, service requests, and appointment information in company software - Handle customer concerns and resolve routine issues professionally - Assist with invoicing, payment collection, and basic administrative tasks as needed - Monitor voicemail, email, and other customer communication channels - Support office organization, record-keeping, and general administrative operations - Work closely with technicians and management to ensure smooth daily operations What We're Looking For - Strong customer service and interpersonal communication skills - Excellent phone etiquette and a professional demeanor - Strong organizational skills and attention to detail - Ability to manage multiple tasks and prioritize effectively - Basic computer proficiency and the ability to learn scheduling and customer management software Nice to Have - Experience in plumbing, HVAC, home services, or a related industry - Experience with ServiceTitan or Housecall Pro - Prior experience in office management or service dispatching Schedule and Benefits - Monday through Friday, 8:00 AM to 5:00 PM - Training on company systems and procedures
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