Data Technician

Title: Data Technician Classification: Non-Exempt About the Organization RoadSafe Traffic Systems is the largest national provider of traffic safety products and services in the United States. RoadSafe serves customers across all 48 contiguous states through its network of more than 60 branch locations. At RoadSafe, we offer competitive compensation, growth opportunities, and a comprehensive benefits package, including medical, dental, vision, and 401(k) plans for eligible employees. We value diversity and are committed to maintaining an inclusive, safety-focused work environment. Position Summary RoadSafe Traffic Systems is seeking a dependable, technically skilled Data Technician to support the operation, maintenance, and reliability of the All-Electronic Tolling (AET) system along the Massachusetts Turnpike. This hands-on field position is responsible for inspecting, installing, troubleshooting, repairing, and maintaining electronic tolling infrastructure, including network-connected equipment, low-voltage systems, and mechanical components. The Data Technician will perform preventive maintenance, system health checks, and technical repairs to minimize downtime and ensure equipment operates according to established performance standards. The position requires working outdoors in active highway environments and utilizing bucket trucks to access equipment installed on elevated structures and tolling gantries. Work schedules vary seasonally. During spring and fall preventive maintenance (PM) cycles, technicians will primarily work overnight shifts to support scheduled maintenance and highway lane closures. Outside these maintenance periods, day-shift opportunities are available to support ongoing operations, inspections, and technical service needs. Rotating weekend on-call coverage is also required. The ideal candidate is technically inclined, safety-conscious, self-motivated, and comfortable troubleshooting electronic and networking systems in a dynamic field environment. Essential Duties and Responsibilities Technical Maintenance & System Operations Perform installation, inspection, testing, troubleshooting, preventive maintenance, and repair of AET equipment and supporting infrastructure. Monitor and evaluate electronic tolling systems to ensure equipment meets established operational and performance specifications. Conduct routine system health checks, site inspections, and scheduled maintenance activities. Perform biannual preventive maintenance on tolling gantries, electronic equipment, and related components. Diagnose and resolve electronic, mechanical, and network-related equipment failures to minimize system downtime. Troubleshoot TCP/IP networks, Ethernet connections, low-voltage wiring, communication systems, and electronic components. Utilize diagnostic equipment, hand tools, and technical documentation to identify and resolve system issues. Assist with equipment installations, configuration, component replacements, and break-fix repairs. Maintain accurate records of inspections, service calls, maintenance activities, repairs, and equipment conditions. Field Operations & Safety Safely operate and work from bucket trucks and aerial lifts to access elevated equipment and installations. Perform maintenance and technical support activities along the Massachusetts Turnpike, including active roadway and highway environments. Support overnight lane closures, scheduled installations, and preventive maintenance operations. Follow all company safety policies, traffic control procedures, equipment operating requirements, and elevated-work safety protocols. Inspect equipment and work areas to identify potential safety hazards and maintenance concerns. Work outdoors in varying weather conditions while maintaining compliance with applicable safety standards. Communication & Operational Support Communicate equipment status, maintenance findings, service needs, and completed work to management, scheduling, and operations teams. Respond to equipment failures, service requests, and technical issues in a timely and professional manner. Participate in rotating weekend on-call assignments to support system reliability and operational continuity. Coordinate with team members and operational personnel to complete scheduled maintenance and emergency repairs. Ensure assigned work complies with customer agreements, service expectations, technical specifications, and contractual requirements. Provide technical support during regular day-shift operations outside scheduled PM cycles. Perform additional related duties as assigned. Required Qualifications U.S. citizenship is required to meet applicable government contract obligations. Valid driver's license and ability to operate company vehicles in accordance with company requirements. Minimum of two (2) years of technical experience in one or more of the following areas: Information Technology installation and configuration Digital signage systems Audio/video equipment and systems Consumer electronics 12-volt electrical systems Electronic equipment installation, maintenance, or technical support Basic understanding of networking concepts, including TCP/IP, Ethernet cabling, and network connectivity. Familiarity with electronic components, low-voltage wiring, electrical connections, and basic troubleshooting methods. Ability to use hand tools, diagnostic equipment, and technical instructions to perform maintenance and repairs. Comfortable working at heights and from bucket trucks or aerial lifts, with appropriate training and authorization. Ability to work independently and collaboratively in a fast-paced field environment. Strong problem-solving, analytical, and critical-thinking skills. Effective written and verbal communication skills. Strong organizational skills, attention to detail, and commitment to accurate documentation. Basic computer proficiency, including the use of laptops, smartphones, and electronic reporting systems. Willingness and ability to work day shifts, overnight shifts, and rotating weekend on-call assignments as operational needs require. Ability to work outdoors in varying weather conditions and active highway environments. Dependable, punctual, and committed to maintaining a safe and professional work environment. Preferred Qualifications Previous experience maintaining or troubleshooting network-connected electronic equipment. Experience with low-voltage electrical systems, electronic installations, or telecommunications equipment. Experience performing preventive maintenance, field service, or technical maintenance operations. Previous experience operating bucket trucks, aerial lifts, or similar elevated-work equipment. Familiarity with electronic tolling systems, intelligent transportation systems (ITS), or roadway technology infrastructure. Ability to read and interpret electrical schematics, wiring diagrams, and technical documentation. Experience with system installations, configuration, troubleshooting, and component replacement. Previous experience working in highway, roadway, transportation, or outdoor maintenance environments. Experience training or mentoring team members in technical or field operations. Work Schedule & Availability This position requires flexibility to accommodate seasonal maintenance schedules and ongoing operational support. Spring Preventive Maintenance: Primarily overnight shifts during the scheduled spring PM cycle, generally lasting approximately two months. Fall Preventive Maintenance: Primarily overnight shifts during the scheduled fall PM cycle, generally lasting approximately two months. Between PM Cycles: Day-shift opportunities supporting routine inspections, technical service calls, system monitoring, and daily maintenance operations. Weekend On-Call: Rotating weekend on-call assignments shared among the technical team. Additional Scheduling: Occasional schedule adjustments may be required to support emergency repairs, equipment failures, highway closures, or other operational needs. Candidates must be comfortable transitioning between day and night schedules and participating in assigned on-call coverage. Physical Requirements & Work Environment Ability to safely work at elevated heights using bucket trucks and aerial lift equipment. Ability to occasionally lift, carry, push, or pull equipment and materials weighing up to 50 pounds. Ability to stand, walk, bend, kneel, climb, reach, and perform repetitive movements throughout assigned shifts. Ability to work outdoors in varying weather conditions, including heat, cold, rain, and other environmental conditions. Ability to work near active traffic, highway construction zones, and roadside maintenance operations. Ability to use hand tools, diagnostic equipment, computers, and electronic testing devices. Ability to perform technical maintenance activities during overnight shifts and scheduled roadway closures. Must be able to perform the essential functions of the position, with or without reasonable accommodation. EOE Statement RoadSafe is an Equal Opportunity Employer/including Disabled/Veterans