We are seeking a detail-oriented, customer-focused Car Rental Agent to manage front-counter operations, handle customer vehicle reservations, process rental agreements, and ensure an efficient vehicle turnaround process. The ideal candidate possesses strong administrative skills, clear communication, and a firm commitment to maintaining accurate contract compliance and asset security.
Key Responsibilities Customer Service & Sales: Greet incoming customers, evaluate transportation needs, explain rental terms and conditions clearly, and actively promote optional protection plans, upgrades, and add-on services.
Contract & Administrative Management: Accurately process reservations, verify driver's licenses and payment methods, complete rental agreements, and manage daily counter paperwork.
Fleet & Yard Control: Coordinate vehicle availability, inspect returned vehicles for damage, fuel levels, and cleanliness, and manage localized lot staging or transport logistics as required. Issue Resolution: Handle customer inquiries, billing questions, or vehicle exchanges professionally and efficiently.
Qualifications & Requirements Experience: Previous experience in customer service, retail sales, hospitality, or fleet/rental operations is strongly preferred. Licensing: Valid driver's license with a clean driving record.
Skills: Strong interpersonal and verbal communication skills. Proficiency with point-of-sale (POS) software, reservation systems, and basic office applications. High attention to detail for managing contracts, auditing inventory, and tracking key metrics.
Attributes: Reliability, punctuality, and the ability to multitask in a fast-paced environment.
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