Job Duties: Responsible for the strategic direction, overall architecture, design, implementation, and integrity of the ServiceNow application within the enterprise. Responsible for ensuring that the solutions delivered to business units are engineered in accordance with enterprise architecture and standards. Analyze and translate business information and technical requirements into an architectural blueprint that outlines solutions to achieve complex business objectives. Establish and support best practices around platform strategy, technical governance, core data, integrations, and the overall technical health of the platform; Establish and manage technical governance processes. Drive solid instance health by reviewing and guiding the remediation of configurations that do not align with ServiceNow best practices. Analyze complex business and clinical requirements to create high-level design documents for extensible solutions across ITSM, ITOM, CMDB, Service Catalog, Hardware Asset Management (HAM), and HRSD. Design and oversee intricate integrations with external enterprise tools (monitoring systems, identity management, and data cloud platform tools) using REST/SOAP APIs, Flow Designer, and Integration Hub. Proactively and continuously, evaluate and address issues related to performance, stability, scalability, and extensibility of the Solutions. Serve as a thought leader to influence and develop scalable strategies, frameworks, and architectures. Ensure technology decisions relative to specific projects are in line with the long-term solution architecture roadmap. 100% remote position.
Education and Experience Requirements
Minimum Requirements: Bachelors degree in Computer Science, Computer Engineering, Electronic Engineering, or a related field, plus 5 years of experience in IT, including 2 years working within the ServiceNow ecosystem in the healthcare industry, and demonstrated experience in: Designing, architecting, and implementing enterprise-scale ServiceNow solutions within complex IT environments; Leading end-to-end ServiceNow platform architecture, including platform strategy, governance, and scalable solution design across multiple ServiceNow modules such as ITSM, ITOM, CMDB, Service Catalog, Hardware Asset Management, HRSD, and integrations with enterprise systems; Overseeing ServiceNow platform upgrades, performance optimization, and instance health remediation; Designing security architectures using the ServiceNow security model and establishing data governance protocols; ServiceNow platform architecture and solution design; Advanced ServiceNow scripting and workflow automation using Flow Designer and Integration Hub; CMDB architecture, managing complex Identification and Reconciliation Engine (IRE) rules and data stewardship programs; Designing and managing REST/SOAP API integrations to facilitate seamless data exchange between disparate systems; Service Catalog and request workflows; ServiceNow security model, roles, ACLs, and platform governance; Integration with enterprise tools (e.g., monitoring systems, identity management, and data cloud platform tools).
Telecommuting/Remote Work is Permitted
100% remote position
Please copy and paste your resume in the email body (do not send attachments; we cannot open them) and email it to candidates at (link removed) with job reference in the subject line.
Thank you.
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