Must have skills
Core Java / J2EE
JAVA SOAP and JSP
JVM troubleshooting and performance analysis
Preferred skills
SQL and relational databases
Linux/Unix commands and shell scripting
Git and CI/CD concepts
Production debugging and log analysis
Monitoring/logging platforms such as ELK, or Grafana Dynatrace, AppDynamics,
Job Description
Key Responsibilities
Provide L2/L3 production support for Java/J2EE and Spring Boot applications.
Monitor application health, availability, performance, batch jobs, interfaces, and production alerts.
Troubleshoot Java application issues using logs, thread dumps, heap dumps, JVM metrics, and monitoring tools.
Perform incident triage, debugging, root cause analysis, and permanent problem resolution.
Support P1/P2 critical production incidents and participate in incident bridges when required.
Analyze application logs and identify issues related to APIs, databases, middleware, and downstream integrations.
Troubleshoot JAVA SOAP Services, JSP,SQL/database connectivity, and application server issues.
Perform production deployments, validation, rollback, and post-production monitoring.
Work closely with development, DevOps, infrastructure, database, and business teams for issue resolution.
Maintain incident, problem, change, and knowledge-management documentation.
Identify recurring production issues and develop automation or permanent fixes to reduce manual support effort.
Participate in application resiliency, disaster recovery, performance, and capacity-planning activities.
Ensure compliance with production change-management, security, and operational procedures.
Support on-call and weekend activities based on business requirements.
Required Technical Skills
Core Java / J2EE
JAVA SOAP and JSP
JVM troubleshooting and performance analysis
SQL and relational databases
Linux/Unix commands and shell scripting
Git and CI/CD concepts
Production debugging and log analysis
Monitoring/logging platforms such as ELK, or Grafana Dynatrace, AppDynamics,
Incident, Problem, and Change Management
Good understanding of ITIL-based production support processes
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