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Full Time Any

Job detail

Product Analyst

Genesys

Portola Valley, California, United States

Job description

Job Summary
We are seeking a detail-oriented and analytical Product Analyst to support product development, performance analysis, and data-driven decision-making. The ideal candidate will work closely with Product Managers, Business Analysts, and Engineering teams to analyze user behavior, identify product improvements, and monitor key performance indicators (KPIs).

Roles & Responsibilities
Analyze product performance, customer behavior, and usage trends using SQL, Excel, and analytical tools.
Develop dashboards and reports using Power BI or Tableau to track product KPIs.
Collaborate with Product Managers to gather business requirements and identify opportunities for product improvements.
Monitor user engagement, retention, conversion rates, and customer satisfaction metrics.
Support A/B testing, feature performance analysis, and product optimization initiatives.
Document product requirements, user stories, and acceptance criteria using Jira and Confluence.
Assist with product roadmap planning, feature prioritization, and post-launch performance monitoring.

Required Education
Bachelor's degree in Business Analytics, Business Administration, Computer Science, Information Systems, Data Analytics, Statistics, Economics, Engineering, or a related field.
Master's degree in Business Analytics, Data Science, Information Systems, or a related discipline is preferred but not required.

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