Order Processor

VIVOTEK USA Inc. (TAIEX: 3454), founded in Taiwan in 2000, is a global, technology-driven IP surveillance solutions provider that aims to provide the most trusted intelligent surveillance solutions to society. Due to the companys expansive technological capabilities in image, audio and AI, system integrators count on VIVOTEK to address end users needs for intelligent security, control, and management solutions. The company specializes in IP cameras, video management software, and edge AI video analytics. VIVOTEK has formed strategic alliances worldwide and works with over 180 authorized distributors across more than one hundred countries, with regional offices in U.S., Netherlands, India, Mexico, and Japan. In 2017, the company joined Delta Group, a global leader in power and thermal management solutions, to serve as the security and intelligence core for the Delta Building Automation Business.
Job Title: Order Processor
Job Overview: VIVOTEK North America is seeking a highly motivated and experienced Order Processor to join our dynamic team. The Order Processor is responsible for managing and executing the end-to-end order fulfillment process to ensure customer purchases are accurately received, processed, and delivered on time. This role serves as a key link between customers, sales teams, inventory staff, and shipping departments.
Key Responsibilities:
Receive and review orders through the companys ordering system, email, or sales channels.
Verify order details including product availability, pricing, customer information, and shipping requirements.
Enter and update orders in the order management system with accuracy and efficiency.
Coordinate with warehouse teams to ensure orders are picked, packed, and prepared for shipment.
Monitor order progress, address delays, and communicate updates to customers or internal teams.
Resolve order discrepancies such as incorrect items, backorders, or payment issues.
Prepare shipping documents including labels, invoices, and packing slips.
Support customer service by responding to inquiries related to order status or delivery.
Maintain accurate records of inventory levels, order logs, and shipment confirmations.

Skills & Qualifications
Strong attention to detail and accuracy
Proficiency with order management or ERP systems
Basic understanding of inventory and shipping processes
Excellent communication and problem-solving skills
Ability to multitask in a fast-paced environment
Computer literacy (Excel, database systems, CRM tools)

Qualifications:
Education:
Bachelors degree, Business Administration, or related field (or equivalent experience).
Experience:
1-3 years of experience in related field, with a general understanding of order processing.
Strong computer skills, using Microsoft Office (Word, Excel, PowerPoint, Outlook)
Experience with SAP helpful, however not required
Excellent communications skills (written and verbal)
Ability to work well in a fast-paced environment
Ability to work/communicate with various departments
Must have strong customer service skills and be detail oriented
Strong organizational skills, and ability to follow up
Must be able to prioritize and meet deadlines
Must be willing to work out of our San Jose, CA office 5 days a week

If you are passionate about being a part of the Sales team and enjoy building relationships with customers, we encourage you to apply for this exciting opportunity to join our dynamic team. Please submit your resume outlining your relevant experience and why you are a great fit for this role. We look forward to hearing from you!

VIVOTEK is dedicated to being an equal employer, fostering a diverse and inclusive workplace where everyone has equal opportunities for growth and recognition, free from discrimination or bias. We promote diversity in recruitment, creating an environment where all individuals feel safe, supported, and empowered to thrive.